ORDERING & SHIPPING

• How long does it take to process my order?

Standard orders are processed within 1-2  business days, Monday-Friday. Pre-orders and custom orders may take longer; see specific product details for timelines.

• Do you offer expedited shipping?

Yes! You’ll see all available shipping options at checkout.

• Can I make changes to my order after it’s placed?

We begin processing quickly to ensure timely delivery. If you need to make a change, email support@miixmiihairco.com within 1 hours of placing your order. 

PRODUCTS & HAIR QUALITY

• Is Miix Mii Hair real human hair?

Yes. We use 100% premium human hair, ethically sourced and expertly crafted for longevity and versatility.

• Is your hair safe for heat and color?

Absolutely. Our natural colored hair can be colored, curled, or straightened—just like your natural hair. We do not recommend coloring our pre-colored hair, but you can still style with heat. We recommend using a heat protectant and consulting a professional for color treatments.

• How do I choose the right texture and length?

Visit The Fit Guide to explore our Hair Length Guide, Wig Size Guide, and texture recommendations. You can also take our Texture Match Quiz for a personalized suggestion.

WEFTS, CLIP-INS & WIGS

• How many bundles do I need?

Check out our Bundle Guide for a quick reference based on your desired length and style. Typically, 2–3 bundles are enough for a full install.

• Can I wear clip-ins if I have fine or short hair?

Yes! Our clip-ins are designed for minimal tension and blend beautifully—even with shorter hair. Visit our Clip-In Essentials for blending tips.

• What size are your wigs?

All stock wigs come in a medium cap size, but we offer small and large caps by special order. View our Wig Size Guide for measurement instructions.

CARE & MAINTENANCE

• How long will Miix Mii hair last?

With proper care, our hair can last 12+ months. See our Care Guide for details on cleansing, styling, and storage.

• Can I swim or work out in Miix Mii hair?

Yes, but we recommend wearing a protective style or braid and rinsing the hair immediately after exposure to chlorine or sweat.

• Do you sell hair care products?

Coming soon! Our signature hair care line is designed to nourish both your extensions and your natural hair.

CUSTOM & PRE-ORDERS

• How do I place a custom order?

Visit our Custom Orders page for details on available options and how to submit your request.

• What is a pre-order and how does it work?

Pre-orders reserve your hair before it officially restocks. You’ll find estimated shipping dates on the product page. Learn more on our Pre-Order Info page.

RETURNS & SUPPORT

• What’s your return policy?

We accept returns on unused, unworn hair in original packaging within 14 days of delivery. See our Shipping & Returns for full policy details.